Frequently Asked Questions

General Questions  

1. Which amenities are available on board?  

MMK Travels & Transport is among the largest privately owned bus operators, and our coaches come with a full range of modern amenities, including:

• Live bus tracking 

• Central Television

• High quality air conditioning system

• Blankets for a cosy journey

• Single lady seat provision

• Round-the-clock Customer Service

• CCTV Cameras for the safety of passengers in some buses

• 3D Secured payment options

2. Why should I book my tickets on the MMK Travels & Transport website?  

Booking online with MMK Travels & Transport brings generous discounts and regular offers, so you can save significantly on your bus tickets.

3. Is signup required to use the MMK Travels & Transport website?  

No signup is needed. Simply search for your bus and complete the booking right away.

4. Will online booking cost me more?  

Never. The idea that online bookings cost more is a myth — in fact, you will pay much less than you would for an offline booking.

Ticket Questions  

1. Can I board without a printed ticket?  

Yes. Just show your M-Ticket along with a valid ID proof when boarding.

2. What is an M-Ticket and what is it used for?  

After you book, you receive a confirmation SMS that serves as your M-Ticket and is just as valid as a printed ticket.

3. I haven't received my M-Ticket. How do I get it?   

Call customer care on 8046333639 or email [email protected] and we will be glad to assist. 

4. I entered the wrong mobile number while booking. How can I get the ticket sent to another number?  

Call customer care on 8046333639 or email [email protected] and we will be happy to help. 

5. Can I get a soft copy of the receipt for office reimbursement?   

Yes. Simply send an email to [email protected] and we will take care of the rest.

6. Why do seat prices differ on the same bus?   

Certain seats are classed as premium and are therefore priced higher.

7. Why is my mobile number needed for a booking?   

We ask for your mobile number because your M-Ticket is sent to it.

8. My bus tickets haven't arrived by email. What should I do?  

Call customer care on 8046333639 or email [email protected] and we will be glad to assist.

9. Which documents must I carry while travelling?  

For online bookings, carry the confirmation message (your M-Ticket) and a valid ID proof. Without them you will not be permitted to board.

Booking Questions  

1. How far in advance can I book a bus ticket?  

Tickets can be booked up to 30 days before your travel date.

2. Are there dedicated seats for women passengers?  

Yes. When a solo female passenger books a seat, the seat next to it is reserved for women only.

3. Do children qualify for half-price tickets?  

Any child over 5 years of age requires a full ticket.

4. Can I book over the phone with MMK Travels & Transport?  

Yes. Call customer care on 8046333639 to make a phone booking.

5. What happens if my service is cancelled?  

In that situation we will always inform the passenger in advance.

6. Can I change the date on a confirmed ticket?  

Yes. Use the Modify/Cancel tab to change your travel dates.

7. How does rescheduling a ticket work?  

When you move your ticket to a later or earlier date, a coupon for the full amount is emailed to you. It stays valid for 5 hours and can be used to book another ticket. If the new ticket costs less than the previous one, the difference is not refunded, and the coupon cannot be combined with any other coupon. 

Discount Questions  

How can I find out about current offers?  

Check our website www.mmkbooking.com for the latest offers.

GPS Tracking Questions  

1. How do I track my bus?  

Live bus tracking becomes available 1 hour before boarding time. Follow the link sent to your mobile by SMS to track the bus. Tracking is so simple that family and friends can also see the exact location of your bus through the Track Your Bus link, and you can share the SMS link with them. If you have any questions, contact our customer care on 8046333639.

2. Will I receive GPS SMS alerts before departure and arrival?  

Yes. You will receive regular real-time messages with the bus location and any delay updates.